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All fuel must be drained from all lighters before shipping.
We'd like to say a very special
Thank You to all our valued customers/friends who have been with us over the
last fifteen years. A very warm welcome to you if you are ordering with us for
the first time.
We promise we will always do our best to provide you with the best service,
selection and service.
Shipping Information
and Rates
Shipping Rates
FREE UPS Ground shipping on all orders over $150
*Excluding items
found on the specials page, and our newsletter offers.
Due to UPS policy a
signature is required on all cigar deliveries.
Shipping Rates
UPS Ground - $6.95
Price shown is for two pounds (Approximately 2 boxes of cigars)
3rd , 2nd Day And
Overnight Shipping Will Billed Based on UPS Rates!!
Transit Time
UPS does not deliver on weekends unless Saturday
delivery is selected. Shipping methods are based on week days. Weekends
do not count toward the delivery time. For instance a 2nd day order
placed and shipped on Thursday would not arrive until Monday. Friday
being the first transit day, and Monday the second. This applies to all
shipping methods.
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Why wasn't my package delivered in
three days, as indicated? |
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"Three days"
means three business days. Please note that the UPS Service
Guarantee applies only to business days, and excludes weekends,
holidays, and
other events that may occur. |
Notice:
Shipping rates for UPS Overnight, UPS Overnight Early AM, and UPS
Saturday Delivery will be charged based on our cost. The cost of
shipping will not be shown at checkout but will be charged when your
order is processed. The charge will vary depending on the destination
and weight of the package. The average Overnight shipping cost will be
between $20.00-$50.00 if you need a shipping quote for overnight
delivery please call us at 1-800-652-4427
APO/AE prices will be based on USPS rates!!!
Shipping to Hawaii or Alaska?
Orders being shipped to these states will billed
accordingly to UPS's Prices!!
UPS Ground or UPS 2nd day are the only shipping options for Hawaii and
Alaska, please select one of those options.
UPS Groundtrak
estimated shipping time shown.
Faster levels of shipping available at checkout.
We pack and ship all orders in
accordance with the highest industry standards.
Each order is carefully
checked prior to packing and double checked for accuracy.
Most in stock orders are shipped to you the same day if your order is placed
by 2 PM Eastern Standard Time
UPS Holiday Schedule
In the United States, UPS observes the following holidays:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day,
Day after Thanksgiving Day, Christmas Day, Day after Christmas, New Year’s
Eve
Weather delays:
We are not responsible for any delays in the delivery of a
package due to weather conditions, natural disasters or other acts of
God. This is the policy of UPS and FedEx delivery services. Refunds will
not be given for delays in these situations.
3300
Bonita Beach
Road Bonita Springs, Florida 34134
Our Return
and Exchange Policy
Returning an item for any purpose other than a mistake on our part or
damaged items, are subject to a 10% restocking fee, and shipping charges
will not be refunded. A rerouting fee of $10 will be applied if a
package must be rerouted at your request.
All merchandise unconditionally guaranteed against
defect.
Damaged merchandise, in original packing and not used,
will be replaced at no charge within
seven days of receipt.
Please make sure you have contacted us before returning any item.
Our
goal is to keep you 100% satisfied and we will do all that we can to
accommodate you.
Manufacturers warranties do apply to
certain defective merchandise, however, we cannot
accept returns on those items. Please contact us for the
manufacturer's address. Lighters and some of our humidors must be returned to
the manufacturers since we do not do repairs.
Please call 1-800-652-4427
or Email
Us at sales@bonitasmokeshop.com
before returning any merchandise for your Return
Authorization Number and proper return address. We recommend that you insure
your return in case of loss.
NO
SHIPMENTS WILL BE ACCEPTED FOR
EXCHANGE OR CREDIT (REFUND) WITHOUT OUR
AUTHORIZATION NUMBER.
Please email or call us for
Authorization
number.
WE RESERVE THE RIGHT TO REFUSE EXCHANGE OR RETURN OF
ANY ITEM IF IT DOES NOT HAVE OUR AUTHORIZATION
NUMBER ON IT.
Cigars: If you are not 100%
satisfied with any cigars that you purchased from
us after you have tried two (2) you may return them
within two weeks (14 days) for full credit or full refund. If you try more than
two (2)
cigars and you decide that they are not to your liking and return them, you
will receive credit or refund for the amount of cigars returned, minus
shipping costs. Returns accepted only with original Cellophane Wrapper
intact in original box and in original packaging.
Product is checked three times before we ship to insure you of quality.
Dupont Lighters: Lighters that have been lit, scratched, or do not
include all paper work will not be accepted for a refund. Returns are
subject to a 10% restocking fee, shipping charges
are non refundable.
Dealing with manufacturer defects after the first 7 days please
contact
S.T. DuPont
(800) 551-1351
Repair Department
1425 Cranston St
Cranston, RI 02920
Cigar Accessories: Refund available within
seven days of receipt of item. Returning an item for any purpose other
than a mistake on our part or damaged items, are subject to a 10%
restocking fee, and shipping charges will not be refunded.
We reserve the right to limit quantities.
We do not market or sell our products to anyone under 18 years old.
Issuance of this online service is not a commitment to sell.
All special offers expire as noted. All prices subject to change without notice due to
manufacturing increases
or other conditions beyond our normal control.
Not responsible for typographical errors.(We are human!)
issuance of this online service is not a commitment to sell.
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